Customer service is more than a priority. It’s the foundation for
everything we do.
The printing business is a fiercely competitive one, and we know it takes
more than state-of-the-art equipment and quick turn-around to win and
keep our clients’ business. That’s why we’ve put together
a sales and customer service team as dedicated and professional as any
group anywhere in the printing industry. Throughout the process of estimating,
scheduling, pre-press, production, fulfillment and billing, we’ve
got one goal: complete your job as expertly and expeditiously as we can
while sparing you the headaches that often come with an important printing
project. All of our representatives may be reached at: 888.231.9767,
or 570.387.1234
Here’s a quick look at the team that makes
things happen for our clients.
Scott Grandstaff, Commercial Printing Manager, has
been with Press Enterprise for five years, first as a sales representative
and later as customer service manager before being promoted to his current
position. An Iowa State University graduate with a BA in journalism, he’s
had a varied and successful career in the publishing and printing fields,
from production management to advertising sales to writing for a daily
newspaper. "Our ability to take customers’ jobs from concept
to finished piece all under one roof is a big differentiator for us,"
he says. "It makes life simpler for our customers, and it helps move
work along fast and efficiently."
Scott’s extension: 1519
Dan Rosen, Sales Representative, is a relative newcomer
to Press Enterprise and brings 25 years of experience as a sales account
manager and project manager to the position. His technical background,
including account management experience in the demanding semiconductor
industry, gives him a strong orientation to detail and a passion for on-time
delivery of orders. “I’ve always had a client-focused approach
to all phases of pre- and post-sale support, from concept through fulfillment,”
he says. “I’m committed to that approach with my Press Enterprise
customers.”
Dan’s extension: 1264
Vic Creveling, Customer Service and Tech Support,
goes back 20 years as technical expert with Press Enterprise. A former
vocational/technical school instructor and a graduate of RIT, he's dedicated
to his mission: to keep customers informed about the technical aspects
of their jobs and to offer advice on the different ways to use technology
to cost-effectively produce the best work possible. "I’m trying
to help customers save money and time," he says. "Ultimately,
that benefits both of us."
Vic’s extension: 1518
Kathy Malkoskie, Customer Service Representative, joined Press
Enterprise nine years ago after earning a BA in studio art from Bloomsburg
University. She became a commercial printing customer service rep two
years ago. "I love the job," Kathy says. “I’m involved
in every phase of the printing process, and I work with terrific people
from everywhere within the company." She feels the same way about
her customers, with whom she’s come to develop a warm and professional
working relationship.
Kathy’s extension: 1265
Tonya Corter, Customer Service Representative, is
a ten-year veteran of the Press Enterprise organization, starting in pre-press
operations and later moving into customer service. "The move has
worked well for me," she says. "I’m a people person, and
working to get things done for so many different customers every day is
a pleasure." A graduate of the Columbia-Montour Vo-Tech School graphic
arts program, she's an expert in Quark and PageMaker, a big plus for our
customers.
Tonya’s extension: 1261
Jan Bull, Customer Service Representative, joined the Press Enterprise Organization in 2000. She started in the Circulation department for our Daily Newspaper and made the move to Commercial Printing Customer Service in 2003. “I truly enjoy every aspect of my job, from when a customer calls for a quote until the job is shipped out”. A graduate of Central Pennsylvania Business School she has an excellent background in customer relations.
3185 Lackawanna Avenue, Bloomsburg, Pennsylvania 17815
Phone: 888.231.9767 or 570.387.1234 Fax 570.784.3057
Visit our web site at: www.enterpe.com